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The "No Referrer" Error Message

The WebCom forms processor requires a referring url be submitted for a form to be processed. This is a a security precaution to ensure the best service for our customers. If the "no referrer" error message is received, it indicates that the referring url is not being sent.

The most common reasons for this to occur are:

1) Norton Personal Firewall software, or another type of Firewall in use. Users of the Norton Personal Firewall software have reported issues using forms at WebCom. If you are running this software, please disable it before you attempt to complete the form. You may need to re-start your computer after disabling the software to ensure that the firewall is not in operation. We apologize for any inconvenience.

2)Trying to submit the form from a page that resides on a local computer (not on the Internet). Your form must reside on-line within a WebCom account to be submitted.

3)Dial-up provider is filtering referrer. Users of Web-TV may experience this error message due to the referring url not being sent.

If you have further questions or concerns regarding this issue, please contact our Technical Support department.

For more information regarding using the WebCom Forms Processor, please see our on-line documention.

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