The WebCom FREQUENTLY ASKED QUESTIONS index

Below you'll find an index of all WebCom FAQs. This list is provided as a way to quickly browse all FAQs that we offer. If you have any suggestions, please email support@webcom.com.

Network / Performance FAQs

• I am having/have had problems accessing WebCom: what is going on?
  
• What measures has WebCom taken to maintain high availability?
  
• Why am I experiencing extremely slow transfers via FTP?
  
• Difficulties Accessing WebCom due to Routing Problems
  
• What measures has WebCom taken to assure high performance?
  

Access Reporting and Traffic FAQs

Counters

• Does WebCom offer an "Access Counter" service?
  

  Logging

• What log file analysis and reporting tools does WebCom provide?
  
• Email addresses in access log
  

  Site Activity Report

• Why do files show up on my access report that don't exist in my account?
  
• Why do I have an accessor listed in my Site Activity Report, but it does not show what file(es) they accessed?
  
• My Site Activity Report did not arrive in my email box, how can I get it?
  

  General

• WebCom Guide - Traffic Reduction Tips
  

File Management and Related FAQs

Files

• What Multimedia file types, or MIME types, work at WebCom?
  
• What is this strange file ending in ".gz" that I found in my log/clog directory?
  
• Server converts .htm to .html
  
• Why are my files all in capital letters?
  
• I'm a Macintosh User. The images I just transferred to WebCom are damaged. Why?
  

  Management

• Why don't the changes I make to my pages show up when I view them?
  
• Why is my form not working?
  
• Why is my hotlink to another file/page not working?
  

  Transfer

• How can I easily backup my entire WebCom directory?
  
• How Much Disk Space Am I Using?
  
• Mass Transfer of Files
  
• File Recovery
  
• WIN_FTP32 FAQ
  

  Images & Sounds

• Image Switching
  
• How can I set up a "clickable" image on my site?
  
• How do I integrate sounds into my Webcom pages?
  

Special WebCom Features

• Image Switching
  
• Does WebCom offer an "Access Counter" service?
  
• File Recovery
  
• Can I have a custom Not Found message with WebCom?
  

WebCom Service FAQs

New user

• WebCom FAQs for Prospective Customers
  
• WebCom Technical Support FAQ
  
• WebCom Guide - Info FAQ
  
• I filled out the application, but did not sign the contract. What now?
  
• I am having trouble getting to / submitting the new account application. What's wrong?
  
• I'm a Macintosh User. How does this affect my ability to use WebCom services?
  

  Services

• Can I use Java at WebCom?
  
• Can I write my own cgi scripts/install this cgi script on the WebCom server?
  
• Now that I have a domain name, how do I use it?
  
• Email Distribution Lists
  
• How do I update the e-mail address to which my mail is forwarded?
  
• Is WebCom's software available for use elsewhere?
  
• Database Integration
  
• Does WebCom support Real Audio?

• Is there one file I can download to read all the WebCom documentation offline?
  

Form Processor FAQs

• Why is my Form not working?
  
• Common Errors When Creating Forms
  
• Why don't I receive the results of my form in email?
  
• Form Data in Header of Email
  
• Config File Being Ignored
  
• "Not Found" Error
  
• How do I return a custom screen after someone has submitted my form?
  
• Form Owner/Form Name Not Found
  

Glimpse Indexing FAQs

• What is an index?
• What is a glimpse index?
• How can I use glimpse indexing for my Web pages?
• What are the steps to creating a searchable glimpse index?
• How can I provide for searches among different subsets of my Web pages?
• How can I create a searchable keyword (or other specialized) index?
• How can I control which files are included in an index?
• How can I customize the format of the search result page?
• What is the function of each of the .glimpse_ files created in my directory when I build an index? Can I delete any of them?
• How can I update an existing index to reflect changes to my Web site?

Contact us by email:info@webcom.com
phone: 1-888-8WEBCOM (1-888-893-2266)
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